Term and Conditions

1. Our Store

Bag Haven Store brings London-inspired premium fashion to your doorstep worldwide. We specialize in:

• High-quality footwear (ankle boots, backless slippers, low shoes)
• Stylish bags and backpacks
• Beachwear and swimwear (bikini combinations, one-piece suits)
• Fashionable clothing (dresses, coats, cardigans, beach trousers)
• Elegant accessories (jewellery, headgear, etuis)

Our collections reflect sophisticated British style with contemporary flair.

2. User Responsibilities

Account Information

When creating an account or making purchases, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Promptly update any changes to your information

Prohibited Activities

You may not:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Use any automated means to access our site without permission
• Misrepresent your identity or the origin of any information

3. Product Information

Product Descriptions

We strive for accuracy in all product descriptions, images, and pricing. However:

• Colors may vary slightly due to monitor settings
• All measurements are approximate
• We reserve the right to correct any errors in product information

Availability

All items are subject to availability. If an item becomes unavailable after you place an order, we will notify you and either:

• Offer a suitable alternative, or
• Cancel the item and refund the applicable amount

4. Orders & Payments

Order Process

When you place an order:

• You receive an order confirmation email (this is not acceptance of your order)
• We process orders within 1-2 business days (excluding weekends/holidays)
• We send a shipping confirmation when your order dispatches
• Order acceptance occurs when we ship your items

Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You agree to provide current, complete, and accurate payment information. All payments are processed securely through our payment gateway providers.

Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes won’t affect confirmed orders.

5. Shipping Policy

Shipping Options

We offer two shipping methods:

1. Standard Shipping (£12.95) via DHL or FedEx
   • Delivery within 10-15 business days after dispatch
   • Includes tracking and insurance
2. Free Shipping via EMS for orders over £50
   • Delivery within 15-25 business days after dispatch
   • Basic tracking available

Shipping Restrictions

We currently cannot ship to:

• Certain Asian countries (as determined by our shipping carriers)
• Remote locations

Delivery times may vary during peak seasons or due to customs clearance.

Customs & Duties

International customers are responsible for:

• Any customs duties, taxes, or fees imposed by your country
• Providing accurate shipping information to avoid delays

6. Returns & Exchanges

Return Policy

We accept returns of most unworn items in original condition within 15 days of delivery.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Bikini Combinations
• Bras
• Bustiers
• Headgear (hats and hair accessories)
• Jewellery

Exceptions are made for damaged or defective items – contact us immediately if this occurs.

Return Process

1. Submit a Return Request within 15 days by emailing [email protected] with:
   • Subject line: “Return Request – [Your Order Number]”
   • Details of items to return (name, size, color)
   • Reason for return
2. Wait for approval (we’ll respond within 2 business days)
3. Package your item securely in original packaging with all tags attached
4. Ship your return to:
   Bag Haven Store Returns
   70 St James’s Place
   London, GB EC5S 4ZY
   United Kingdom
5. Use a trackable shipping method (we recommend insurance)

Refunds

We process refunds within 3-5 business days after receiving your return:

• Refunds go to your original payment method
• Credit/Debit card refunds may take 1-2 billing cycles to appear
• PayPal refunds are typically processed within 24 hours
• Original shipping fees are non-refundable

Exchanges

We exchange items for different sizes or colors (subject to availability):

• Follow the same process as returns, specifying “exchange” in your email
• We cover shipping fees for exchanged items
• For price differences, we’ll charge or refund accordingly

7. Intellectual Property

All content on our website, including:

• Text
• Graphics
• Logos
• Images
• Product designs

is the property of Bag Haven Store or our licensors and protected by intellectual property laws. You may not use any content without our express written permission.

8. Limitation of Liability

Bag Haven Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays or failures in performance beyond our reasonable control
• Errors or omissions in product information
• Damages resulting from unauthorized access to our systems

Our total liability for any claim related to our products or services shall not exceed the purchase price of the item in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the modified terms.

12. Contact Us

For questions about these Terms and Conditions, please contact:

Bag Haven Store Customer Service
Email: [email protected]
Address: 70 St James’s Place, London, GB EC5S 4ZY, United Kingdom